Saturday, April 24, 2010

First allow me to start by saying as an E__Y merchant and soon to be a former one, not only am I appalled by their new policies, I am appalled by their treatment of sellers.
You are probably going to ask why, and I will explain it to you.
I have been a merchant since November of 2006, I have held a PP account since 2002.
On March 18th 2010 this buyer XXXX won an auction actually 3. The problem is with item#320500684686, she was "Unhappy" with item here is her message: Hello I got the jewlery today they are lovely HOWEVER I am sorry to say the jade neckace is NOT gold it is 12k gold filled as well as the pendant which states on the clasp. someone added the little 14k gold end. the necklace would never have brang $90 except it was stated as gold as gold filled it is only costume jewlery.What would u like me to do with it now?
My response:
Greetings, I can refund you the purchase price of the piece minus the shipping if you would like to send it back. For some reason, I did a correction on my new mailing address but it keeps labeling with the previous one. Did you have it tested? we are just curious as well as puzzled.
Her response:
yes got it acid tested today it is gold filled I dont see why I have to pay the shipping back or any shipping since this was your mistake u claimed its solid 14kt gold and it is 12k g.f and marked as such on the clasp its self. i can attempt to take a picture. if u want to refund me $50 I will keep it as a nice costume piece. and this is MORE then what u will get for a piece of glass and gold filled on e--y.
Mind you we are talking about a 14kt gold antique carved necklace. As you can see from pictures it is not "Glass" or "Costume" jewelry.
Her response to my offer of sending the item back for the full refund E---S POLICY:
I have proof that it is NOT a solid gold chain but a 12k g.f chain from
a jewlier. so although I wanted the pendant I bought it for set to wear
and enjoy and you scammed me to get more money for the item. so if you
harass me one more time I will leave you 2 more negatives for the scams
you are pulling. this is also foward to e--y as I feel harashed
good day
XXXX
Now what has happened is after I let her out of one of the auctions, it was after THAT, that she left the NEG FB. That IS feedback extortion and as well trying to extort money from me. If is G.F. as she claims, why refuse to send it back? Something very wrong here and e--y and PP allowed her to to do this even with proof on my end.
e--y and PP is now withholding all my funds and actually preventing me from shipping due to with holding my funds. Why? because they failed me in every way as a merchant. As in the United States of America, I hold the right to freedom of speech and feel the need to protect others from going through what I have gone through. Now they can be real assholes and let sellers do as they please, but even though they took MY right to leave buyer Neg FB they cannot take away my "FREEDOM of SPEECH" right to expose buyers that try to scam and to protect those scammer's.
Yesterday April 23rd, I spent 8 HOURS talking on the phone between e--y and PP to release shipping funds in order to ship an item with shopping funds paid by BUYER. They refused and as I am now disabled and lived on a very small FIXED income was unable to complete the transaction. E--y is farming out jobs to the Philippines. How do I know this? I asked where they are from. Not only where they laughing at me and I do mean all I spoke with, they were having a birthday party for an employee and kept hanging up on me. Hmmmm laughing at a customer who pays all their fees and gets treated like that? I don't think so. It is the sellers who pay high fees to list and E--Y to continue to fatten their paychecks, and pay small wages to those very employees with MY contributions as a seller to get laughed at and treated like dirt and pay them. This is why America is suffering financially. Huge institutions like that are taking those jobs out of country and leaving their own countrymen to suffer.
One more more note to the scammer : if your going to scam people at least use spell check to cover up your insufficient Grammar skills